Frequently Asked Questions

How do I place an order?

To place an order online, please follow the following steps:

  • Go to our Shop 
  • Click on the product you want to order
  • Choose the preferred size, color
  • Click “add to cart”
  • Review your cart
  • Click “check out”

To Cancel an order, please contact our customer support and one of our agents will cancel your order.

Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please

To Change an order, please contact our customer support and one of our agents will cancel your order.

Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please

To Edit an order, please contact our customer support and one of our agents will cancel your order.

Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please

To Edit or Cancel your order, please contact our customer support and one of our agents will cancel your order.

Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please

Venka is an Online shopping platform, operating solely through our website.

At Venka, we are constantly striving to improve our online platform to the latest industry standards and e-commerce practices. Currently, we do not offer an online store credit option. If you have been refunded for an amount by one of our agents or on-ground salesman, please contact our customer support and they will manually reflect it on your account.

Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please

I can’t log into my account. What do I do?

If you are experiencing a problem logging in, please take a screenshot and send it to our support team at [email protected], and our team will guide you through the next steps.

To reset your password, click on “lost my password” and follow the necessary authentication steps for a new password.

To access your order history, please click on “My Account” on the top right > click on “My Dashboard”.

Your privacy is our top priority. To this end, we will never share, release, store or reuse your information without your permission. To learn more about our privacy policies, click here.

If you notice any unusual activity in your account, please contact our customer support immediately and an agent will guide you through the necessary next steps.

Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please

I received the wrong item. How do I return it?

If you have received the wrong item, please contact our customer support and one of our agents will schedule its replacement at a time that is suitable to your schedule.

Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please

If you have received a package with some missing items, please contact our customer support and one of our agents will schedule their replacement at a time that is suitable to your schedule.

Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please

Venka supports free returns within 14 days of receiving your item. To schedule a product exchange, please contact our customer support and one of our agents will schedule their replacement at a time that is suitable to your schedule.

Kindly be informed that old delivery fees are non-refundable, and new delivery fees apply to the product exchange.

Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please

If you have received a damaged or defected item, please contact our customer support and one of our agents will schedule its replacement at a time that is suitable to your schedule.

Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please

Kindly be informed that it takes a total of 14 business days for the amount to be reflected in your bank account.

If 14 business days have passed and the amount has not been reflected in your account, please contact customer support and one of our agents will guide you through the necessary next steps.

Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please

It varies from one product family to another. To inquire about the warranty of a specific product, refer to its product description or contact our customer support and one of our agents will provide you with the necessary information.

Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please

How long does it usually take for my products to be delivered?

Delivery usually takes from 8 days to 4 weeks depending on your order.
Ready made items usually ship from 5-10 working days.

You will be notified about your estimated delivery time by one of our customer service representatives after placing your order.

At Venka, we deliver all over Egypt.
The Shipping cost are shown at Checkout page.

At Venka, we strive to adapt our service and delivery model to your convenience. To this end, you can choose a delivery date and timing that suits your schedule in accordance with our customer support within the active delivery window.

Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please

To change the shipping address of an active order, please contact customer support and an agent will take the necessary steps to modify your order fulfilment.

To modify your shipping address for future orders,

  1. Please go to “My Account”
  2. Edit Address
  3. Shipping address > Edit
    and change your shipping address.

Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please

To change the billing address of an active order, please contact customer support and an agent will take the necessary steps to modify your order fulfilment.

To modify your billing address for future orders,

  1. Please go to “My Account”
  2. Edit Address
  3. Billing address > Edit
    and change your billing address.

Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please

To change the billing address of an active order, please contact customer support and an agent will take the necessary steps to modify your order fulfilment.

To modify your billing address for future orders,

  1. Please go to “My Account”
  2. Edit Address
  3. Billing address > Edit
    and change your billing address.

Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please

At Venka, we are constantly upgrading our service and delivery model for our customers’ ultimate convenience.

Although we currently do not support a real-time tracking feature,
you will receive an email once your items have been sent out for shipping.