Shipping

How long does it usually take for my products to be delivered?

Delivery usually takes from 8 days to 2 weeks depending on your order.
Ready made items usually ship from 5-10 working days.

You will be notified about your estimated delivery time by one of our customer service representatives after placing your order.

At Venka, we deliver all over Egypt.
The Shipping cost are shown at Checkout page.

At Venka, we strive to adapt our service and delivery model to your convenience. To this end, you can choose a delivery date and timing that suits your schedule in accordance with our customer support within the active delivery window.

Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please

To change the shipping address of an active order, please contact customer support and an agent will take the necessary steps to modify your order fulfilment.

To modify your shipping address for future orders,

  1. Please go to “My Account”
  2. Edit Address
  3. Shipping address > Edit
    and change your shipping address.

Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please

To change the billing address of an active order, please contact customer support and an agent will take the necessary steps to modify your order fulfilment.

To modify your billing address for future orders,

  1. Please go to “My Account”
  2. Edit Address
  3. Billing address > Edit
    and change your billing address.

Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please

To change the billing address of an active order, please contact customer support and an agent will take the necessary steps to modify your order fulfilment.

To modify your billing address for future orders,

  1. Please go to “My Account”
  2. Edit Address
  3. Billing address > Edit
    and change your billing address.

Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please

At Venka, we are constantly upgrading our service and delivery model for our customers’ ultimate convenience.

Although we currently do not support a real-time tracking feature,
you will receive an email once your items have been sent out for shipping.

Returns Exchanges

In case of requesting an exchange:
Shipping and handling fee will be charged on the client.
Items that are Custom made are non-returnable, like Sofa Cover.

How long do I have to make a return?
  • Exchange or Return of any product must be done within 14 days.
  • Items that are Custom made are non-returnable, like Sofa Covers.
  • Please be sure to check your returns before shipping them out. We will not be held responsible for the return of non-More Venka products.
  • The reason for the return and conditions must be acceptable.
  • If you receive a damaged/defective item, please contact us during business hours from 9 AM to 5PM within 24 hours.
  • First the product will be checked by our product quality team within 3 to 5 days from the day we received it.
  • After being checked one of the following actions will be taken:
  • If the product is proven defected due to material or manufacture, the full product value will be returned to our client.
  • If the product doesn’t have any material or manufactured defects and the mentioned problem was due to misuse, the product will be returned to the client.
  • Items must be returned unwashed, undamaged, and with all original tags attached.
  • Items with non-returnable marks and free gifts cannot be returned.
  • Once we receive the product, we will review and notify you of the decision.
  • If the quality check is successful, we will be calling you to arrange a refund or a replacement.
  • Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product.